Frequently Asked Questions

If your question is not answered here feel free to reach out and ask us directly.


A Quick Description 


A Quick Description

How much time do I have to commit?

As much as you can! There are no minimum requirements, and we are grateful for any and all volunteers who take the time to offer a helping hand.

If I sign up, am I obligated to volunteer if asked?

No, if you’re busy, not feeling well, or otherwise not available, you’re under no obligation to respond to a task we ask you to complete. Just respond to our text message and say you’re not available.

What happens if I accept a request for a helping hand?

You will be connected to the person who has requested help after learning what they are asking for. From there, we ask that you coordinate with your match to complete the task.

How do I get paid back if I buy groceries or other goods?

Helping Hands does not coordinate payment between our matches. We suggest that you encourage the requester to call the store ahead of time to place their order and handle payment over the phone. Alternately, we strongly suggest that you figure out an electronic method of payment ahead of time to reduce risk of close contact. Make sure to keep your receipt!

What kind of assistance can I receive from volunteers?

Helping Hands volunteers can only help you with tasks that can be completed while following social distancing guidelines. This is including but not limited to grocery pickup and picking up medications from the pharmacy

How can I trust the volunteers?

Can Helping Hands cover the cost of goods or provide financial assistance?

No, unfortunately Helping Hands does not offer financial assistance to those who request a Helping Hand.

How do I know that my volunteer does not have COVID-19?

Just like anyone else who hasn’t just been tested, we can’t be 100% sure anyone doesn’t have COVID-19. With that said, before accepting a volunteer task, all volunteers must confirm they’re not COVID-19 positive AND they’re NOT experiencing any symptoms associated with COVID-19. As an additional precaution, we strictly discourage face to face interaction between volunteers and the people they’re assisting.